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Refund Policy
Please review our refund policy before making any purchases.
All digital purchases including virtual currency, in-game items, and services are generally non-refundable once delivered or consumed.
✓ Eligibility for Refund Review
Refund requests may be reviewed only in the following circumstances:
Duplicate Payment — Charged more than once for the same transaction.
System Error — Server-side issue prevented proper delivery.
Failed Delivery — Item/currency not delivered, verified by staff.
✕ Non-Refundable Cases
- ◆Items or currency already used, traded, consumed, or transferred.
- ◆Purchases made with incorrect account, character, or server info.
- ◆Voluntary purchases where the buyer changed their mind.
- ◆Promotional, bonus, or gifted items received as part of a purchase.
- ◆Transactions through unofficial or third-party channels.
- ◆Account bans resulting from Terms of Service violations.
→ Refund Process
Submit a refund request with your transaction ID, payment proof, and issue description.
Our team will review within 3–7 business days.
If approved, refund processed to original payment method. Fees may be deducted.
! Important Notes
- ◆Prime Network Perfect World reserves the right to approve or deny any refund request.
- ◆Chargebacks without contacting us first may result in immediate account suspension.
- ◆This policy may be updated at any time. Continued use constitutes acceptance.